Orders & coupons
| Screen | Route | Minimum role |
|---|---|---|
| Order list | /admin/orders | Editor |
| Order detail | /admin/orders/{id} | Editor |
| Printable invoice | /admin/orders/{id}/invoice | Editor |
| Coupon list | /admin/coupons | Editor |
| New coupon | /admin/coupons/create | Editor |
The order list
Filter by status, payment state and date range. Search matches order number, customer name and email.
Order numbers are unguessable — they carry a random component rather than incrementing — so a customer cannot enumerate other people's orders by editing a URL. The prefix comes from Settings → Shop → Order number prefix.
An order
| Panel | Contains |
|---|---|
| Line items | What was bought, at the price paid |
| Totals | Subtotal, discount, tax, shipping, grand total |
| Customer | Name, email, phone, and account link if registered |
| Addresses | Billing and shipping as entered |
| Payment | Gateway, transaction reference, and every callback received |
| Timeline | Status changes, with who made them and when |
The payment panel is the one to read when something looks wrong. It records each interaction with the gateway, so you can see whether a webhook arrived, was rejected, or never came.
Two separate states
This trips people up, so it is worth being explicit:
| State | Values | Means |
|---|---|---|
| Payment | Pending, paid, failed, refunded | Whether you have the money |
| Fulfilment | Pending, processing, shipped, completed, cancelled | Whether the customer has the goods |
They move independently. A bank transfer order is pending payment and can still be processing fulfilment if you choose to trust it. Digital downloads unlock on payment, not fulfilment.
Marking an order paid by hand
For cash on delivery and bank transfer, Mark as paid records payment you received outside the system. This unlocks any digital downloads on the order, so only use it once the money has actually arrived.
Refunds
| Gateway | Refund from admin |
|---|---|
| Stripe, PayPal, Razorpay, PayU, Cashfree | Yes |
| Wise, cash on delivery, bank transfer | No — refund at your bank, then mark it here |
A refund through a supported gateway calls the provider's API and records the result. Partial refunds are supported where the provider supports them.
Refunding does not restock
Stock is not returned automatically, because a refund does not tell you whether the goods came back. Adjust the stock figure yourself if they did.
Reconcile
The Reconcile button re-queries the gateway for an order's true state.
Use it when an order looks stuck — a customer who says they paid while the order says pending. This usually means a webhook never arrived, and reconciling asks the provider directly rather than waiting.
Invoices
A printable invoice per order, using your logo from Settings → General and your address from Settings → General.
Fill in your business address before you send one — the template renders what is there, including nothing.
Coupons
| Field | Notes |
|---|---|
| Code | What the customer types. Case-insensitive |
| Type | Percentage, fixed amount, or free shipping |
| Value | The percentage or the amount |
| Minimum spend | Cart subtotal below which it does not apply |
| Usage limit | Total redemptions across all customers |
| Per-customer limit | Redemptions by one account |
| Starts / expires | Optional date window |
| Products / categories | Restrict which items it discounts |
Validation happens server-side at checkout, not when the code is typed. A coupon that expired between the cart and the payment is rejected.
Percentage coupons and shipping
A percentage discount applies to the item subtotal, not to shipping or tax. Use the free-shipping type if that is what you mean.
Webhooks matter here
A customer who closes the tab after paying never returns to your site, so the redirect that would have confirmed their order never happens. The gateway's webhook is what marks that order paid.
If orders are regularly sitting at pending while customers insist they paid, the webhook URL is missing or wrong in the provider's dashboard. See Payment gateways.